Prospectus

CONTENTS

WELCOME TO WARMINGTON PLAYGROUP

INTRODUCTION

SESSION INFORMATION

PLAYGROUP FEES

ADMISSIONS POLICY

PARENTAL INVOLVEMENT

KEYWORKER SYSTEM

SAFETY POLICY

WHAT HAPPENS IF I FAIL TO COLLECT MY CHILD?

WHAT SHOULD MY CHILD WEAR?

WHAT SHOULD I DO IF MY CHILD IS ILL OR ABSENT?

WHAT HAPPENS IF MY CHILD HAS AN ACCIDENT OR IS ILL AT PLAYGROUP?

OUTINGS AND VISITORS

LOST CHILD POLICY

INCLUSION/EQUAL OPPORTUNITIES POLICY

EARLY LEARNING YEARS CURRICULUM

HEALTH AND HYGIENE POLICY

MEDICATION POLICY

BEHAVIOUR MANAGEMENT POLICY

SPECIAL EDUCATIONAL NEEDS (SEN) POLICY

CHILD PROTECTION POLICY

COMPLAINTS POLICY

COME AND VISIT US

Welcome to Warmington Playgroup

We would like to welcome you and your child to our friendly and caring Playgroup. We have excellent facilities for all types of creative, energetic and quiet play in a large, safe indoor area, as well as an enclosed outdoor playground. We believe that providing a high adult to child ratio allows us to give children individual attention and thereby a high standard of pre-school education and personal care

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Introduction

Warmington Playgroup is a self-supporting organisation run by a Committee of Parents/Carers, which is elected annually. The Committee holds regular meetings throughout the year to discuss Playgroup policy and fundraising, to which all parents/carers are invited. We are a non-profit making charity with fees covering the running expenses only and we hope parents/carers will join in our fundraising ventures as these raise the extra money we need to buy new toys and equipment.
The Playgroup employs a team of staff who look after the children during daily sessions and organise their early learning play activities. The team of play assistants is led by our Playleader and the Committee is responsible for recruiting and employing staff. All staff members are security checked by the government bodies – the Office for Standards in Teaching and Education (OFSTED) in conjunction with Criminal Records Bureau (CRB) - to ensure that they are suitable to be working with small children.

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Session Information

Sessions are held in Warmington School Hall and buildings:

Monday to Friday from 9.00am to 11.30am.

We offer an additional lunch time session on Monday, Tuesday, Wednesday and Thursday from 11.30am to 12.30pm

Playgroup is for children aged from 2½ years until school age. We prefer children to be toilet-trained, however, if this is not the case parents/carers are requested to remain with the child during the session or be readily available on the telephone.

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Playgroup Fees

There is an initial registration fee of £20, which pays for the administration costs of reserving a place for your child and provides your child with a compulsory bag and hat. Fees are £8 per session and are payable monthly. You will be issued with an invoice monthly and we ask that fees be paid promptly. Please note that if you wish to change the days your child attends you must give two weeks’ notice that will take effect from the day the Playleader is informed. It may not be possible to swap days or take additional days if the sessions are already full. Fees cannot be refunded for sessions missed.

The Government provides some Nursery Grants for 3/4 year olds for up to 5 sessions per week. The Playgroup will let you know if we believe your child is eligible for one of these and provide you with the relevant form to complete. Please ask the Playleader if you have a specific query or to find out more about the current rules.

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Admissions Policy

It is our intention to make our Playgroup accessible to children and families from all sections of the local community – see our Inclusion Policy. It is not a prerequisite that children can only attend the Playgroup if they intend to go to Warmington School nor are they required to live in the Parish of Warmington. In the event of more applications than places available, names will be put on a waiting list and children will be taken in order of application and date of birth.

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Parental Involvement

Parents/carers are the first educators of their children and our Playgroup will fully involve them in our work by:

• Drawing attention to our systems and policies.

• Ensuring that everyone knows when and where Committee Meetings will be held and the result of decisions taken.

• Encouraging all parents/carers, on an individual basis, to play an active part in being a committee member.

• Ensuring that all parents/carers are informed on a regular basis about their child’s progress.

• Parents/carers and children are always welcome to come to the Playgroup at any time, have a look around and enjoy a morning’s activities. When your child attends for the first time and, if needed on subsequent occasions, parents/carers can stay until both are happy about the separation.

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Keyworker System

We operate a “Keyworker system” which involves each child being allocated a member of staff who is responsible for assessing, planning and monitoring the child’s development during each term.
Your child’s progress will be recorded in their achievement book and on progress sheets, which are then used to produce a progress report for parents at the end of the Summer term. Your child’s written records are available for you to view at any time.

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Safety Policy

We insist that parents/carers notify the Playleader of their child’s arrival at each session and inform her again when leaving. This is a simple way to ensure that each child can be accounted for at times when the door is unlocked.

It is also important to let the Playleader know if anyone other than yourself is going to collect your child and to sign the Permission book for this purpose.
Our staff are committed to protecting the children at all times. Our entrance door is always locked once the majority of children have arrived for a session and, if you arrive after this time, you should ring the doorbell.

Please do not arrive before the session begins at 9am as staff will be making preparations for the morning’s activities. Although we are covered by an insurance policy, we cannot be held responsible for the children outside session hours.

Our staff and Committee members regularly monitor the building, equipment, toys etc. and eliminate any hazards to ensure all areas comply with the Health and Safety Regulations.
We practise a standard fire drill at least once every term to make sure staff and children are able to leave the building in an orderly fashion in the event of an emergency.

We are registered with OFSTED Early Years, who in partnership with the Criminal Records Bureau, perform security checks on all members of staff working with the children and all elected members of the Committee.

Our Child Protection Policy (detailed below) clearly sets out what we would do if we were concerned that any child might be a victim of abuse.

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What happens if I fail to collect my child?

If a child is not collected at the end of the session we follow the following procedures:

• The permission Book is checked for any information about changes to normal collection routines

• If no information is available, parents/carers are contacted at home or work.

• If this is unsuccessful, the adults who are authorised by the parents to collect their child from pre-school – and whose telephone number is recorded on the registration form – are contacted.

• All reasonable attempts are made to contact the parents/carers, for example neighbour is contacted or another member of staff visits the child’s home.

• The child stays at playgroup in the care of two fully vetted staff until the child is safely collected.

• The child does not leave the premises with anyone other than those named on the Registration form or in the permission book.

• If no-one collects the child and the premises are closing, or staff are no longer available to care for the child, we contact our local authority social services department and inform Ofsted and the Pre-school learning alliance development worker.

• A full written report of the incident is recorded, and depending on circumstances, we reserve the right to charge parents for the additional hours worked by our staff.

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What should my child wear?

Children are happiest in clothes they can manage themselves although help is always at hand. Children need to feel comfortable and to know that it is not a disaster if paint or glue is accidentally spilled on their clothes. Appropriate clothing should be worn in cold weather, as outside play is part of the session.

Playgroup sweatshirts, in red and embroidered with our logo, are available through the Playleader for £7.50.

Please note that it is not compulsory to have a sweatshirt.

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What should I do if my child is ill or absent?

Parents/carers are asked to keep their children at home if they are ill, including having a bad cough or cold. It is important that we know about any infectious diseases such as chickenpox. It is always helpful if you can let us know beforehand if you plan to be away for any reason. Once a child is registered, it is regretted that fees cannot be refunded for missed sessions.

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What happens if my child has an accident or is ill at Playgroup?

At least one of our staff on duty will always be a qualified First Aider and, if a child does have an accident, they will be able to deal with the situation. If, during a session, your child becomes unwell, you will be contacted. If we are unable to contact you, we will use the emergency contact details (provided by you on the registration form) to ensure your child is collected and taken home as soon as possible. In case of serious illness or injury, prior permission is given for the child to be taken to hospital and given emergency treatment.

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Outings and visitors

From time to time local outings are organised involving parents/carers too. Visitors such as our local ambulance and police officers are invited to Playgroup to extend the children’s learning through stimulating experiences.

On these occasions we follow procedures to ensure the safety and security of the children. (see the lost child policy).

When on an outing, parents / carers are responsible for the security of their children.

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Lost Child Policy

Statement of intent: In the event that a child is lost during a playgroup session, Warmington Playgroup puts into practice agreed procedures.

These ensure that the opportunities to find the child quickly are maximised.

Aim: In the event that a child is lost, we will ensure that our procedures are quickly put into place to find the child and cause as little distress as possible. We inform the parents and carers of our procedures so that we can work together for the safety of the group.

Procedures:

1.  We insist that parents/carers notify the Playleader of their child’s arrival at each session and inform her again when leaving. This is a simple way to ensure that each child can be accounted for at times when the door is unlocked.
It is also important to let the Playleader know if anyone other than parent/carer is going to collect a child and to sign the Permission book for this purpose.
Our staff is committed to protecting the children at all times. Our entrance door is always locked once the majority of children have arrived for a session and, if parents/carers arrive after this time, they should ring the doorbell.

2.  An accurate and up-to-date register is kept. Children, adults and visitors are signed in and out whenever they enter and leave the premises.

3.  Parents are made aware of the playgroup safety procedures. Parents are encouraged to alert a member of staff if they notice a child whose behaviour suggests that he/she may be trying to leave.
When on an outing, parents / carers are responsible for the security of their children.

4.  If a child goes missing:

• We find out quickly thanks to our keyworker system. Keyworkers make regular counted checks of the children they are responsible for. In case of an outing where many children are present, a person is responsible for regular counted checks of all the children as well.

• We search systematically. The remaining children may be gathered together under the supervision of two adults (who for instance can read them a story) while the rest search.

• Ask the children if they have seen the child who is missing without alarming them.

• Check that all the adults present are aware of the situation.

• It is useful to have a checklist of the hiding places on the premises. Search the whole building. Let the school know of the situation and if appropriate ask for their cooperation.

5.  Contact the parents, alarming them as little as possible. Give them support. Warn them that their child may be trying to get home. If you can’t contact the parents then contact the emergency number. If the child lives within walking distance of the premises, one adult should walk to the child’s house in order to catch up with the child if possible.

6.  If the above steps do not locate the child, contact the police.

7.  Contact the social services. They will conduct their own investigation. They will need to know:

• what systems we operate to prevent such occurrences

• what happened

• what you did

• whom you informed and when

8.  Contact the insurance company

9.  Contact the chair

10. As soon as possible, an adult should write an accident report. Record the last definite sighting of the child and anything unusual that day about the behaviour of that child or of any other children.

11. Because of powerful emotions, people’s reactions can be unpredictable. Be careful with the words you use. Say:

• how sorry you are

• that a full investigation is in hand

• that social services have been informed and will also be investigating.

12: If Media were to get involved, try and agree on a spokesperson. Contact the PLA for advice.

13: Brief the other parents on the situation as soon as possible.

14. When the child is found, remember that he might have been afraid and is in need of comfort. He might realise he has done something wrong.

Staff may want to remind the other children that they must not leave the premises and why.

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Inclusion/Equal Opportunities Policy

Our Playgroup welcomes all early years children from our local community. It is our policy to welcome all children and their families regardless of race, ethnic origin, culture or religious background, gender, disability, health, marital status or sexuality.

We work together to plan and deliver the early years curriculum, and to support each other in dealing with difficulties. Playgroup Assistants work with the children and parents or carers are partners in the children’s learning.

We all (staff and parents) take part in major decision making and everybody’s views are listened to. We also listen to the children’s views and give them real choices. We keep parents, carers well informed about our policies and practices and our management committee meetings are always open to any parent/carer or member of staff.

We like to be an active part of our local community. We work closely with our Warmington School to facilitate the easy progression of children from Playgroup to the School. Our fund-raising efforts aim to include taking part in village/community events e.g. Bonfire Night and community events for pre-school children e.g. Fun Days.

Each child is entitled to take part in everything we offer. Teaching, learning and play are planned with all the children in mind and with the aim of developing understanding and respect for differences and for different cultures. We use child-centred assessment methods; difficulties in learning are seen as opportunities for developing our practice further.

We aim to provide equal opportunities for everyone, both in the way we treat the children and in how we teach them to treat each other. We respect each child and their individual circumstances and try to encourage everyone to value differences rather than feel uncomfortable about them.

We introduce children to the diversity of life by encouraging them to enjoy festivals from different cultures and religions, together with the stories, celebrations, special food and clothing that these may involve. We have play equipment that helps to foster these positive images and give children day-to-day experiences to build upon.

Our staff have received training and guidance on how to avoid the use of language and behaviour which shows prejudice or encourages stereotyping of particular groups of people. Sexism is actively discouraged.

New children are offered particular support and encouragement. All children feel equally valued and respected. They are encouraged to work and play together. Each child knows what to do if they need help or comfort. We tackle challenging behaviour by using positive teaching (exclusion from and within our setting is minimised).

Our staff work as a team along with the management committee and all parents/carers. Children are encouraged to approach us for help and the adults are helpful and supportive to one another. Visitors to our playgroup are always welcome.

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Early Learning Years Curriculum

We aim to ensure that all children are supported in developing their potential at their own pace. By means of appropriate play activities and a high level of adult input, we offer a curriculum that leads to Government-approved Early Learning Goals and prepares children to progress with confidence to the National Curriculum at school.

This is spread across the six areas of learning as defined by the Early Learning Goals and the Curriculum Guidance for the Foundation Stage (QCA – government defined guidelines).

The six areas are:

• Personal, Social and Emotional Development

Within a nurturing environment, the children are encouraged to work and concentrate independently, as well as learning to share and co-operate with other children and adults as part of a larger group. They learn how to express their own thoughts and feelings appropriately through structured activities and group discussions, and how to show respect for other people’s thoughts and feelings by listening and taking turns.

• Communication, Language and Literacy

In both small and large groups the children are able to increase their vocabulary and fluency by talking about and listening to stories, songs and rhymes. In our comfortable book corner we have a large number of books, ranging from simple picture books to more complicated stories, poems and information books. Every child is given the opportunity to become aware of the value of this resource, both for reference and as a source of fiction.

• Mathematics

Our Playgroup has a large selection of toys and games designed to develop concentration and encourage children to become familiar with sorting, matching, sequencing and counting - skills which form the beginning of scientific and mathematical understanding. Other important skills, such as identifying objects by shape, size, position, volume and number, are encouraged with songs, games and picture books helping children to become aware of, recognise and learn numbers.

• Knowledge and Understanding of the World

Each week has a different ‘theme’ and children are encouraged to bring items that are relevant to the theme for display on our interest table. This adds to the range of natural and manufactured materials the children are able to experiment with. We introduce the past by talking about historical events where appropriate during the year. Themes are used to help the children gain an understanding of both the local and wider environment. The weekly theme also provides structured opportunities for the children to investigate and explore how things work and why things happen.

• Physical Development

A range of both indoor and outdoor equipment enables the children to develop confidence and enjoyment in using their bodies. At this age children love to develop new physical skills such as jumping, climbing, sliding, pedalling, catching and throwing. There is a wide choice of outdoor play equipment closely supervised by staff. The outside playground also provides an opportunity to observe seasonal changes. Development of fine motor skills, such as holding pencils and crayons and handling small objects with control and precision, is encouraged through creative play.

• Creative Development

We encourage the children to use a wide range of resources to express their own ideas. Art equipment including paint, glue, crayons and pencils, as well as natural and discarded items, provide endless opportunities to explore colour, shape and texture and to develop skills in painting, drawing and collage. The children value adult interest and encouragement, and take pride in displaying their work at home or at Playgroup. The children are encouraged to join in with music and stories. Our “home corner” is a wonderful place for imaginative role-play.

Throughout all of this, the most important factor is that the children learn while having fun.

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Health and Hygiene Policy

We aim to promote a healthy lifestyle and a high standard of hygiene in our day-to-day work with children and adults. This is achieved in the following ways:

• A nutritious snack is provided each day.

• Children will have the opportunity to play in the fresh air throughout the year.

• Parents/carers are asked to keep children at home if they have an infection and to inform Playgroup as to the nature of the infection so that other parents can be alerted.

• Parents/carers are asked not to bring any child who has been vomiting or had diarrhoea until at least 24 hours have elapsed since the last attack.

• Cuts or open sores, whether on adults or children, will be covered with sticking plaster or other dressing.

• Staff will ensure that the First Aid equipment is kept clean and replenished as necessary.

• Staff will ensure that the children’s hands are washed after going to the toilet.

• Children will be encouraged to shield their mouths when coughing.

• Spare laundered clothing will be available in case of accidents and polythene bags will be available in which to wrap soiled garments.

• If parents need to change sibling’s nappies on-site, they are asked to take home any soiled nappies for disposal and NOT leave them in the school bins.

• All children and adults will wash their hands after any contact with animals. Staff will have wet wipes available if they know of any children that may want to suck their fingers (especially if the group are out on a visit).

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Medication Policy

The administration of medication requires communication, training, recording and attention to detail and therefore our staff will only administer medication that has been prescribed for a child by their doctor. If possible, the parent/carer will administer the medicine. If not, then the medication must be clearly labelled with the child’s name, dosage and any other instructions. In addition we will need written authorisation to allow a member of staff to administer the medication. All medications will be kept out of the reach of children.

A medication book will be kept in which we will record the name of the child, details of the medication, including date and time that it was given and countersigned by the staff member who gave the medication. We also need to record receipt of and return of the medication to the parent/carer, acknowledged by their signature.

Specialised training may be required for the administration of certain medication and in such instances our staff will not be able to give that mediation until the appropriate training has been received.

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Behaviour Management Policy

We believe that children flourish best in an ordered environment in which everyone knows what is expected of them and the children are free to develop their play and learning without fear of being hurt or hindered by anyone else. Our goal is a situation in which children can develop self-discipline and self-esteem in an atmosphere of mutual respect and encouragement.

In order to achieve this, any socially unacceptable behaviour will be handled as follows, with the child’s age, development and level of understanding taken into account.

• We will explain that what was done was wrong and why it was wrong.

• We will attract the child’s attention to another activity.

• After a few minutes, a positive comment will be given to reinforce the current good behaviour.

If the inappropriate behaviour continues, the parents/carers will be asked to help with the management of this area. If the inappropriate behaviour cannot be managed, or presents a danger of total disruption, the child may be asked to leave.

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Special Educational Needs (SEN) Policy

All children at Playgroup will be continually monitored by staff, with Observation Notes kept regularly by the Keyworkers to track their development/needs.

All staff are aware of the potential for children having special educational needs (SEN), and the need to look out early warning signals. These may be in cognitive development, physical development, speech and language, behaviour, hearing, vision. Staff get to know the child and observe their behaviour over a period of time (a term is recommended) before any conclusions on special needs are reached. Staff may need to compare the child to a developmental checklist which shows typical age/stages of play or development.

All staff are trained on our SEN policy and procedures. They will raise any concerns over any child with both the SENCO (see below) and the Playleader. Evidence for any concerns will be clearly documented in the Observation records by staff.

The Playgroup includes parents/carers in any identification of SEN and planning of appropriate action. Staff will be trained on the essential need for sensitive but clear and effective communication with parents/carers on this issue.

Special Educational Needs Coordinator (SENCO)

• One member of staff is appointed as our SENCO. This person will receive training on special needs and will be supported by the LEA-trained Warmington School SENCO. The SENCO will be clearly identified to all parents/carers of children at the Playgroup. The SENCO appointment will be reviewed annually.

• The SENCO acts as a contact for other members of staff on interpreting the SEN Code of Practice and for training other staff in Special Needs. The SENCO will

Early Years Action (a Legal Requirement).

• If confidential discussions on a child’s development among the staff (including the Playleader and the SENCO) identify concerns that the child does have a SEN, the SENCO and Playleader will then organise a meeting with the Parent/Carer to involve them in identifying their child’s SEN and planning a course of action. This will result in the production of a jointly developed and agreed Individual Education Plan (IEP). These records will be kept carefully to show the approaches taken and result of these approaches.

• Often the child’s SEN can be dealt with successfully by the Playgroup and the parents/carers by adapting the educational play at Playgroup to their needs. This situation is described as the Early Years Action.

• Each child’s SEN must be considered individually before the staff at Playgroup agree the action required to ensure that the child reaches their maximum potential, taking into account the child’s view. Any agreed action is documented in the IEP. Once the educational plan is being implemented, it will be reviewed regularly by the Playgroup staff and the parent/carers.

• The facilities at Warmington Playgroup have easy access as it is on one level and where steps occur ramps have been placed. This can be adapted within reason to each child’s requirement.

Early Years Action Plus (a Legal Requirement)

• Sometimes the child’s SEN will be identified as more serious; outside agencies will need to be consulted to obtain higher levels of support and differentiation. In this situation the SENCO will need to consult with outside specialists in conjunction with the parents/carers. This situation is described as Early Years Action Plus.

• The SENCO will arrange for a referral to be made to the outside professional in conjunction with the Early Years Partnership and with the parents’/carers’ permission. Sometimes the parents/carers will need to write to the specialist or LEA themselves with evidence of their concerns. Copies of any relevant notes – Observation notes or IEPs will be passed onto the specialist.

• Outside agencies/specialists may include any of the following: Northamptonshire Early Years Development and Childcare Partnership, Multidisciplinary Child Development Team, Early Years Support Teachers, Community Doctors and Paediatricians, Speech and Language therapists, Physiotherapists, Occupational therapists, Clinical psychologists, Educational psychologists, Social workers, Portage workers, centres of Excellence, Sure Start.

• For a very few children, it may be necessary for the LEA to carry out a statutory assessment of the child’s SEN. It may lead to a Statement of Special Educational Need being issued by the LEA. A “Statement of SEN” states what the child’s special needs are, what provision will be made for them, how the needs will be monitored and where the child will be placed. This is the responsibility of the LEA.

• A SEN Statement may lead to the employment of a special care assistant by the LEA to work alongside the child within the Playgroup setting. If a child has a Statement the LEA will call regular meetings with the SENCO and parents/carers to consider progress to date and ensure that future action plans are agreed. The Playgroup has experience of this situation.

• Sometimes a child may start at the Playgroup with a SEN already identified and specialists involved. In this case the Playleader and SENCO need to see copies of the child’s Statement and meet with parents/carers and any outside professionals involved to agree how the SEN will be dealt with within the Playgroup setting.

When a child is moving onto the next educational phase i.e. school, the SENCO will ensure that any development information collected and recorded on a child is copied to the prospective teacher.

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Child Protection Policy

The Playgroup puts the welfare of our children first and aims to provide a secure, safe, caring and positive environment where the children are able to develop socially and educationally. This is why we have defined policies (see above) on Safety, Health & Hygiene, Medication and Behaviour Management.

In line with the Children’s Act of 1989, the Playgroup has a responsibility to be aware of child protection issues, and where they “have reasonable cause to suspect that a child might be or might be likely to be suffering significant harm” to act according to a clearly stated and publicised Child Protection Policy.

This policy is designed to protect children where possible while working in partnership with parents/carers and relevant authorities with minimum intervention and maximum confidentiality:

• Child abuse may fall in one of four different areas - neglect, physical abuse, sexual abuse or emotional abuse. This abuse may come from other children, staff, voluntary parent helpers or from parents/carers themselves.

• All our staff and voluntary helpers are cleared by OFSTED and the Criminal Records Bureau before they are allowed ever to be alone with a child (for example taking them to the toilet).

• We encourage children to talk openly to our staff who will always listen to the children carefully taking any child’s worries or fears very seriously.

• Our staff are made aware of child protection issues, developing an understanding of the signs and indicators of abuse and how to respond to a child who may disclose abuse.

• If a member of staff has any concerns about any child through their daily contact with the child and their families/carers, they have a duty to report their concerns. They will document the reasons for their concerns with specific details and dates.

• We consider confidentiality of utmost importance and would take any concern extremely seriously. In this situation, a staff member must report their concerns to the Playleader and/or one of the elected position members of the committee (i.e. Chair, Treasurer, Secretary) on a need-to-know only basis. If agreed that there is sufficient reason for concern it will then be the Playleader/Committee’s responsibility to raise their concerns with the relevant authorities.

• The Playgroup does not carry out any investigations, nor decide whether children have been abused. This is a matter for specialist agencies.

• In our area the relevant authority is the NACPC – The Northamptonshire Area Child Protection Committee. This consists of various agencies and professions and includes Social Care & Health, Northamptonshire Register and Conference Service, Health, Education, Police, Probation, NSPCC and Legal Services. The procedures for child protection are agreed by all the agencies that are part of the NACPC.

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Complaints Policy

We believe that children and parents/carers are entitled to expect courtesy and prompt, careful attention to their needs and wishes, and we always welcome suggestions on how to improve our Playgroup. A parent/carer who is uneasy about any aspect of the Playgroup should follow the procedure outlined below:

• Talk over any worries or anxieties with the Playleader or with one of the elected members of the committee (i.e. Chair, Treasurer or Secretary).

• If unresolved, the concerns or complaints should be put in writing. A meeting will then be arranged with the Playleader and Chair of the committee and an agreed written record of the discussion will be made.

• If still unresolved, the OFSTED Early Years (The Frontage, Queen St, Nottingham, NG1 2AR. Tel. 0115 980 4904, Helpline Tel 0845 601 4771) will be involved and will meet with the appropriate parties to look for a resolution.

• Please note that the complainant is free to involve OFSTED at any stage.
  We believe that most complaints are made constructively and can be sorted out at the first stage detailed above. We also believe that it is in the best interests of everyone that complaints be taken seriously and dealt with fairly and in a way that respects confidentiality.

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Come and visit us

We hope that you have found this prospectus useful. If you would like further information please do not hesitate to contact the Playleader, Mrs Josephine Black by writing to:

Warmington Playgroup

c/o Warmington School

School Lane

Warmington

Peterborough

PE8 6TA